Question 1

What services do you offer?

Accepted Answer

We offer Photography, Videography, 3D Virtual Tours, Drone Shoots and Virtual Staging for Real Estate.

Question 2

What areas do you cover?

Accepted Answer

We proudly serve the DC Metropolitan Area and Baltimore. Our counties of service include, but are not limited to, Loudoun County, Howard County Anne-Arundel County, Charles County, Baltimore County, Prince William County
Service locations outside of our 40 mile radius from 20903 are subject to additional travel charges of $1 per mile.

You can see a map of our service area here (https://www.google.com/maps/d/u/0/edit?mid=1nygD0PzQagKlY2SRJh56IB5jEVjGt2g&usp=sharing)

Question 3

How can I book?

Accepted Answer

You can easily book online by clicking here.(https://portal.drmediausa.com/order) If you have any specific requests, you can specify them in the booking form. You will receive instant confirmation after placing the order

Question 4

How soon can I expect my images?

Accepted Answer

Most of our services like Photography and 3D Virtual Tours have a next morning turnaround.  Some of our products like Virtual Staging and Videos take 24-48 hours.

Question 5

What methods of payment do you accept, and when is payment due?

Accepted Answer

We accept payments with most major credit cards online through our delivery system. Once we have all the services you ordered, we will send you an email to the provided address. Inside, you'll find a link to preview your services. However, downloads will only be accessible after the payment is processed.

If you prefer to pay in advance, you can do so during the booking process or through the link provided in the email confirmation sent after placing your order.

Question 6

Do I need to be present during the photoshoot?

Accepted Answer

It is always better to be present during the photoshoot, however if you can’t make it, don’t worry. We can easily make it without you being there. Just provide us the access to the property (lockbox or keys) and we will do our job.

Question 7

What if I am not satisfied with the quality?

Accepted Answer

We have photographed hundreds of properties and helped hundreds of Realtors sell their listings faster and better. We always do our best to deliver the best quality content. However, sometimes, for very specific reasons, you might not like our work. If this happens, we will work with you to re-edit the work or reshoot the property at no extra cost.

Question 8

Could you please resend the photos of my listing that you took a while back?

Accepted Answer

Absolutely, you can access all your orders through the client portal (https://portal.drmediausa.com/login)and download them again as needed.

Question 9

Do you have a home prep list?

Accepted Answer

Yes we certainly do. Simply visit the following link to download our checklist here (https://www.drmediausa.com/_files/ugd/249730_65e758716b304d949c29bf4a02d7c4d5.pdf)

This checklist helps ensure that your home/listing is in the best shape possible and is showtime ready for our arrival.

Frequently Asked Questions